Review
BitStarz Casino Review
BitStarz at a glance
- Licence & track record6.5
- Crypto banking9.0
- Peso & local payments2.0
- Game library9.0
What we like
- Crypto withdrawals are usually exempt from identity verification
- Games can be tried in a 'play for fun' mode
- Live chat is open to visitors without an account
Watch out for
- €5 monthly fee on accounts idle for six months
- Live chat opens with an AI chatbot, a human agent only on request
- Progressive jackpot games do not count towards bonus wagering
On this page · 4 sections
Licence and owner
BitStarz is operated by Gareton B.V., a Curaçao-based company licensed under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). This casino does not hold a licence from the Philippine regulator, PAGCOR. Launched in 2014, it has had 197 player complaints logged for it, 42 of which were ultimately resolved. 152 of the complaints were rejected.
BitStarz welcome package
BitStarz offers a welcome package including up to €500 or 5 BTC from four deposit matches, plus 180 Free Spins. But be aware, all welcome package bonuses and Free Spin winnings have a 7-day expiry and require 40x wagering to withdraw. During that process, a maximum bet of €5 is allowed.
Cashier, games and support
Deposits start from €20, but there are no Philippine peso accounts. While GCash and Maya are not listed as payment methods, cryptocurrency options are extensive, with 12 listed plus many accepted via Changelly. Regular payment options include e-wallets, bank transfers and debit cards in 20 currencies. Payments are typically processed within 10 minutes, but weekends may bring delays. Withdrawals are free, but have a €50 minimum. The site provides gaming material from 79 game providers. Customer support is available 24/7 in English, Russian and Japanese via live chat, email and an FAQ page.
Facts collected by Tim Jones
| Licence | Curaçao Gaming Authority, OGL/2024/165/0185 |
|---|---|
| PAGCOR licence | None listed |
| Owner | Gareton B.V., Curaçao, since 2014 |
| Player complaints | 197: 42 resolved, 152 rejected, 1 unresolved |
| Welcome package | Up to €500 or 5 BTC over four deposits + 180 free spins; 40x wagering; €5 max bet; 7 days |
| Crypto | 12 coins listed, more through Changelly |
| Peso account | No |
| Minimum deposit / withdrawal | €20 / €50 |
| Withdrawal limit | Per transaction only, no daily, weekly or monthly cap |
| Withdrawal times | Crypto and e-wallets 0–1 hours; cards and bank 1–5 days |
| Game fairness | RNG tested by iTech Labs |
| Languages | Site: English, Russian, Japanese, Chinese; chat: English, Russian, Japanese |
